Frequently Asked Questions

1. What is BenueHomes?

BenueHomes is a digital real estate platform that connects buyers, renters, landlords, agents, and property owners in one place.

Users can browse, list, rent, lease, buy, or advertise properties conveniently through the platform.

2. Is BenueHomes a real estate agency?

No.

BenueHomes is primarily a property marketplace and facilitator platform that helps connect users with agents, landlords, and property owners.

BenueHomes does not own properties listed on the platform unless explicitly stated.

3. How do I create an account?

Creating an account is simple:

1. Download the BenueHomes mobile app or visit our website
2. Click Sign Up
3. Enter your details
4. Verify your information if required
5. Start browsing or listing properties

4. Is registration free?

Yes.

Creating a BenueHomes account is completely free.

However, some premium services such as featured listings, boosted visibility, or promotional packages may require payment.

5. How do I search for properties?

You can search for properties using filters such as:

• Location
• Property type
• Budget or price range
• Number of bedrooms
• Rental or purchase category
• Property features and amenities

6. How do I list my property?

To list a property:

1. Login to your account
2. Click Add Property or List Property
3. Upload property images
4. Add property details and pricing
5. Submit for review, if moderation applies

Once approved, your property becomes visible to users.

7. Can agents register on BenueHomes?

Yes.

Licensed agents, agencies, landlords, and property owners can create accounts and list available properties.

Additional verification may be required.

8. Are property listings verified?

BenueHomes may review or verify certain listings and users to improve trust and reduce fraud.

However, users are still advised to:

• Inspect properties physically
• Verify ownership documents
• Confirm agreements independently
• Avoid suspicious transactions

9. How do I know if a property is genuine?

We encourage users to:

• Verify agent or owner identity
• Request property inspections
• Confirm legal ownership documents
• Avoid making rushed payments
• Report suspicious listings immediately

Always exercise caution.

10. Does BenueHomes handle payments?

This depends on the service offered.

Certain platform services may involve payments for listings, promotions, subscriptions, or commissions.

For property transactions, users should carefully verify terms before making payments.

11. Can I contact the property owner or agent directly?

Yes.

Where applicable, contact details or in-app communication tools may be provided to allow users connect directly with agents or property owners.

12. How do I save properties for later?

You can save properties by clicking the Favorite, Save, or Wishlist option on listings.

Saved properties can later be accessed from your account dashboard.

13. What should I do if I find a fake listing?

Please report it immediately.

You can use the Report Listing feature or contact support.

Our team reviews suspicious activity and may remove fraudulent listings or suspend accounts.

14. Can I edit or remove my property listing?

Yes.

You can update pricing, descriptions, photos, or remove listings from your dashboard at any time.

15. Why was my listing removed?

Listings may be removed for reasons such as:

• False information
• Duplicate listings
• Misleading content
• Policy violations
• Fraud concerns
• Poor-quality or prohibited content

16. Is my personal information safe?

Yes.

BenueHomes takes user privacy and security seriously and uses reasonable safeguards to protect user information.

Please read our Privacy Policy for more details.

17. Can I use BenueHomes outside Nigeria?

Yes.

Users may access BenueHomes from different locations, although property availability may vary depending on supported regions.

18. What should I do if I forget my password?

Click Forgot Password on the login page. We will email you a secure link that opens the BenueHomes password-reset page. Check your spam or junk folder if you do not see it in your inbox.

20. How can I advertise my property faster?

You may increase visibility through:

• Featured listings
• Sponsored placements
• Premium property promotion options

These services may help attract more views and inquiries.