Privacy Policy

Welcome to BenueHomes. By creating an account, browsing listings, or using our services, you acknowledge and agree to the information practices described in this Privacy Policy.

1. Information We Collect

To deliver a trustworthy marketplace experience, BenueHomes may collect the following categories of information:

Personal Information

• Full name and personal identity details
• Email address and verified phone number
• Profile photograph or company avatar, where supplied
• Account login credentials (passwords are securely hashed)
• User account role, such as buyer, renter, verified agent, property owner, or corporate enterprise administrator

Property-Related Information

• Property listings submitted for publication
• Property photographs, architectural media, and floor plans
• Property geographic location, neighborhood, and city in Benue State
• Rental or sale pricing, lease durations, and inspection terms
• Contact details designated for property inquiries

Usage and Device Information

• Pages, property details, and search filters you interact with
• Saved listings, watchlists, and search preferences
• Inquiry records and messages exchanged through the platform
• Device identifiers, operating system version, browser type, and diagnostic analytics

Payment or Transaction Records

Where paid features (such as featured listings, subscriptions, or commissions) are utilized, we collect transaction receipts, payment references, and billing records. We do not store credit or debit card numbers on our servers; all payment transactions are processed through licensed, PCI-DSS compliant third-party payment gateways.

2. How We Use Your Information

BenueHomes uses your personal data strictly for legitimate operational, security, and marketplace purposes:

• Creating, authenticating, and managing your user account
• Verifying agents, corporate enterprise rosters, property owners, and submitted listings
• Displaying property advertisements to prospective buyers and renters
• Facilitating direct communication between property seekers and verified agents
• Safeguarding our marketplace from scams, unauthorized duplicates, and fraudulent behavior
• Delivering service notifications, verification updates, and important security alerts
• Providing responsive customer support and resolving user inquiries
• Continuously enhancing app stability, website responsiveness, and user experience
• Fulfilling statutory legal, tax, regulatory, and audit obligations under Nigerian law

3. Sharing of Information

BenueHomes does not sell, rent, or trade your personal data to third-party advertisers. We only share information under strict, limited conditions:

• With other platform users when you publish a property listing or send an inquiry
• With verified agents and property owners to facilitate scheduled property inspections
• With trusted infrastructure and technology providers who host and secure our platform
• With licensed payment gateways to securely process fee settlements and subscriptions
• With regulatory authorities or law enforcement agencies when legally required by Nigerian court orders or statutory mandates
• To investigate, prevent, or take action regarding fraudulent activities, abuse, or threats to physical safety

4. Property Listings and Public Information

When you publish a property listing on BenueHomes, certain listing information is made publicly accessible to visitors across our website and mobile applications, including:

• Property photos and media
• Title, description, and architectural specifications
• General area, neighborhood, and city (precise private boundaries remain protected until inspection)
• Rental or sale price
• Assigned agent badge, verification level, and agency affiliation

Listing authors are responsible for ensuring that all published information is lawful, accurate, and authorized by the legal property owner.

5. User Verification and Safety

To eliminate phantom listings and enhance platform safety, BenueHomes may request government-issued identification, business registration, or utility verification from agents and property owners.

While verification establishes strict accountability, it does not replace personal caution. Users must always inspect properties physically and verify title documentation before making payments or signing contracts.

6. Cookies and Tracking Technologies

BenueHomes utilizes cookies, local storage, and similar technologies to:

• Maintain your authenticated login session
• Remember your theme preferences (dark mode or light mode)
• Retain saved filters, recently viewed properties, and watchlists
• Analyze aggregated traffic patterns and optimize platform speed

You can manage or disable cookie preferences through your browser settings, though certain dynamic features may require session storage to function correctly.

7. Data Security

We deploy robust administrative, technical, and physical measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include TLS encryption in transit, cryptographic password hashing, role-based database permissions, and routine vulnerability scanning.

However, no digital transmission over the internet can be guaranteed as 100% immune from compromise. Users remain responsible for selecting strong passwords, protecting their login credentials, and immediately reporting any suspicious activity.

8. Data Retention

We retain your personal information only for as long as your account remains active or as necessary to provide marketplace services, resolve disputes, maintain audit logs, prevent recidivist fraud, and satisfy legal compliance obligations.

You may request account deletion at any time directly through the app or by submitting a deletion request to our support team.

9. Your Data Rights

In accordance with the Nigeria Data Protection Regulation (NDPR) and applicable data privacy standards, you are entitled to:

• Request access to the personal records we hold concerning you
• Request the correction or updating of inaccurate personal data
• Request the deletion or deactivation of your account and associated records
• Withdraw consent previously granted for specific non-essential processing
• Object to or request restrictions on certain automated processing
• Lodge a data privacy complaint with our designated Data Protection Officer

To exercise any of these privacy rights, please reach out to our privacy desk using the contact details below.

10. Third-Party Links and External Services

The BenueHomes platform may feature links to external third-party services, including mapping providers, communication tools (such as WhatsApp), and payment gateways.

BenueHomes has no control over the privacy policies or security practices of external websites. We encourage users to inspect third-party privacy statements before sharing personal information.

11. Children's Privacy

BenueHomes is strictly designed and intended for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we discover that a minor under 18 has registered an account, we will take immediate steps to terminate the account and purge associated data.

12. Updates to This Privacy Policy

We may modify or revise this Privacy Policy periodically to reflect technological improvements, operational practices, or statutory changes. Any updates will be published on this page with a revised effective date.

Your continued use of BenueHomes after changes are published signifies your acceptance of the updated Privacy Policy.